Stop Letting K.N.S. People Derail Your Professional Progress.
Stop Letting K.N.S. People Derail Your Professional Progress.
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Whether it is a Know-it-all, a Negative thinker, or a Self-Centered individual, you need a compass to guide you through these stormy interactions.
What is K.N.S.?
What is K.N.S.?
K.N.S. is as Malaysian as it can be. It is a term used by all Malaysians of all backgrounds. It bring people of all cultural backgrounds together. The term is a combination of a Malay word "kena" (to incur) and a Hokien word "sai" (sh*t), and together, it forms the very familiar KANASAI (aka KNS - meaning to get something bad).
In the context of this training, we call K.N.S. people the...
Know-it-alls
Know-it-alls
People who think that they know everything. They make you feel small and that you will never be better than them...super K.N.S.
Negative
Negative
People who are against everything you say. Everything doesn't work, every idea is a bad idea, all suggestions are being shot down...super K.N.S.
Self-centred
Self-centred
People who only care about themselves. Their benefit and wellbeing comes first, never bother to think about others...super K.N.S.
Remember when you last encountered a KNS person?
Remember when you last encountered a KNS person?
K.N.S. Colleague
Acts smarter and better than you.
Don't feel like cooperating anymore.
K.N.S. Superior
Shoots down your ideas everytime, but asks for more.
Feeling drained, pressured, and unappreciated.
K.N.S. Customers
Always demanding for "miracles".
Angry at unrealistic expectations.
We’ve all been there—the pessimism that dampens bright ideas or the drain of one-sided interactions. It is time to decode these behaviors and turn potential conflicts into opportunities.
This 2-day program isn't just about "getting along".
This 2-day program isn't just about "getting along".
It's about using proven methodologies backed by framework to give you the upper hand:
• The Iceberg Theory: Look beneath the surface to understand what people truly want.
• The K.N.S. Model: Develop the ability to categorise difficult behaviours quickly.
• NLP Techniques: Master your own mental state and eliminate self-limiting beliefs using Neuro-Linguistic Programming.
• The Tripod Model: Learn to make win-win decisions based on every party's intentions.
Emerge as a Confident, Respected Communicator.
Emerge as a Confident, Respected Communicator.
After the training, participants should be able to:
• Identify the different types of behaviours and categorising with the K.N.S. model.
• Stay calm during a real situation to reduce the severity of consequences.
• Utilise psychologically backed models to appreciate intentions of people's behaviours.
• Manage personal emotions while approaching and handling difficult people.
• Make win-win decisions and express clear intentions to resolve matters.
• Reflect on successes and failures to learn and grow continuously.
Wonder who's our K.N.S. trainer?
Wonder who's our K.N.S. trainer?
Our K.N.S Trainer - Chia Jee Chew
Our K.N.S Trainer - Chia Jee Chew
bringing nearly 20 years of experience in training and development, specialising in soft-skills and communication-related programmes. With a background in engineering and training & development as a certified NLP Practitioner, he brings a practical and structured approach to handling difficult people.
Since 2006, he has conducted workshops using real-life scenarios, simulations, and role-playing exercises to help participants understand behaviours objectively, manage emotions, and make win-win decisions.
Participants also receive one month of ongoing support after the training to ensure effective application of the techniques learned.
Register With Us!
Register With Us!
What Our Client Say
What Our Client Say
When, Where and How Much?
When, Where and How Much?
For the 2 Full Day Traning
1 Pax: RM 2,750 per pax
2 Pax: RM 2,500 per pax
3 Pax and above: RM 2,400 per pax
Next Available Session
Date: April 2026
Location: Training Venue around PJ or TTDI
FAQs
FAQs
Who should attend this program?
Who should attend this program?
All employees who are communicating with other people, whether internal or external stakeholders are encouraged to attend this program as a compliment to other Effective Communication and Stakeholder Management training.
Who is hosting this program?
Who is hosting this program?
The program is hosted by Whealer Solutions Sdn Bhd, a learning and development company established in 2009. We specialise in personalised training solutions that boost individual and organisational performance, particularly in the financial and insurance industries. Our team of experienced trainers and consultants delivers practical, research-backed programmes to help your team grow and succeed.
Is this program HRD Corp claimable?
Is this program HRD Corp claimable?
Yes, this is a HRD Corp claimable training program. Claims are subject to HRD Corp’s terms and approval.
What types of learning methods are used in this program?
What types of learning methods are used in this program?
The program uses instructor-led training, real-life case studies, gamification and simulations, group discussions, workshops, role-playing, and practical exercises. All designed to make learning fun, interactive and memorable for application immediately.
Is parking and accommodation provided?
Is parking and accommodation provided?
This is a non-residential program, so accommodation and parking fees are not included.
However, we have secured an Exclusive Flat Rate of RM ? for parking for all participants.
If you are traveling from out of state, we could also provide a list of recommended hotels nearby for your convenience.
What is included in this experience?
What is included in this experience?
Duration: 2 Full Days of Immersive Learning
Catering: 2 Daily Tea Breaks + 1 Lunch
Connect and engaging with professionals from other top-tier firms.
When would the next training be hosted?
When would the next training be hosted?
Next Availability:
April session: 8 seats left
June session: 13 seats left
What is the content modules?
What is the content modules?
Module 1 – Introduction to the K.N.S. People
● List down real scenarios and behaviours
● Understanding the K.N.S. model
● Develop the ability to categorise behaviours quickly
Module 2 – Real Situations and Appropriate Responses
● Understand the real consequences of current reactions
● Difference between reacting and responding
● Learn the ability to stay productive through development of awareness
Module 3 – Understanding the K.N.S. People
● Discover our twisted beliefs about them
● Learn the difference between Actions vs. Intentions
● Use the Iceberg theory to understand what they truly want
Module 4 – Managing Personal Emotions When Handling K.N.S. People
● Awareness on self-limiting beliefs
● Distinguish what is Emotional and what is Factual
● Managing mental state using NLP techniques
Module 5 – Creating a Tripod Stand
● Gain clarity on every party’s intentions
● Making decisions based on the Tripod Model
● Use the framework to articulate and propose a solution
Module 6 – We Lead or We Learn
● Understand that there is no failure, only feedback
● Use the same models to reflect on the outcome
● Re-strategize and approach again by using the previous process
Ask us anything!
Ask us anything!
Whealer Solutions Sdn Bhd
Whealer Solutions Sdn Bhd
Email: hello@whealer.com
Level 11, Menara KEN TTDI,
37, Jalan Burhanuddin Helmi,
Taman Tun Dr Ismail,
60000 Kuala Lumpur,
Malaysia
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